Refund policy

 


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Returns

Our policy lasts up to 30 days. If 30 days have passed since the receipt of purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a full refund on returns the following conditions must apply: 

- The product must be returned in the original packaging.
- The product must be free from user damage.
- The product and packaging must be in the same condition that it was received.
- The product packaging must NOT be opened, except in cases where it was determined that the product is defective.

 

Excessive use or product not in original packaging will be subject to a restocking fee. Return requests can be made through the original invoice email or by contacting the HydroHome support team.

HydroHome Support 
 1-877-763-7782
support@hydrohome.zendesk.com

In-app chat available in the HydroHome application.

Please do not send your purchase back to the manufacturer. 

 

Refunds (if applicable)

Once the return is received and inspected, we will send an email to notify that we have received the returned item and if the refund was accepted and processed.

Approved refunds will be processed with a credit automatically applied to the credit card or original method of payment on file for the order. Funds are typically available within 3-5 business days of the refund being processed.

 

Late or missing refunds (if applicable)

If a refund has not been received after a confirmation that the return was accepted, first check your bank or credit card account. After checking with your financial institution, you have still not received the refund, please contact us at support@hydrohome.zendesk.com.

 

Exchanges (if applicable)

We only replace items if they are defective or have shipping damage (images of the package as it arrived required).

If an exchange is for the same item, apply for an exchange through the original invoice email with reason for the exchange and any necessary documentation. For additional questions email support@hydrohome.zendesk.com.